Security Message for U.S. Citizens: Insel Air

The U.S. Embassy informs U.S. citizens of the guidance that the U.S. Consulate in Curacao is sharing with U.S. citizens resident there:

United States Consulate General Curacao
Security Message for U.S. Citizens: Insel Air
February 1, 2017

The U.S. Consulate General Curaçao informs U.S. citizens that it has temporarily prohibited U.S. Consulate personnel from flying on Insel Air. The Consulate adopted this policy following an internal review of safety-related considerations. On December 27, 2016, an Insel Air flight bound for Curaçao was forced to land in Colombia due to an inability to pressurize the cabin. On January 13, 2017, an Insel Air flight bound for Miami lost cabin pressure and was forced to make an emergency landing. The Consulate understands that, in the last six months, four other Insel Air flights have returned to Curaçao after takeoff due to pressurization or electrical problems. Other safety considerations have led Aruban and Curaçao authorities to ground a number of aircraft for further inspection. This policy applies only to the official travel of U.S. Consulate personnel and will be reevaluated as Insel Air’s safety condition improves.

For further information about security in Curaçao:

  • See the State Department’s travel website for the Worldwide Caution, Travel Warnings, Travel Alerts, and Curaçao Country Specific Information.
  • Enroll in the Smart Traveler Enrollment Program (STEP) to receive security messages and make it easier to locate you in an emergency.
  • The U.S. Consulate General in Curaçao is located at J.B. Gorsiraweg 1, Curaçao. During business hours, call +599(9) 461-3066. For after-hours emergencies, call +599(9) 510-6870. If calling from the United States, dial 011 before the number. If calling from the following islands, enter the appropriate code before the number: Aruba (00); Bonaire (00), Saba (00), St. Maarten (011), St. Eustatius (00). You can email the American Citizen Services Section at The United States Consulate General in Curaçao serves U.S. citizens in Aruba, Bonaire, Curaçao, Saba, St. Maarten, and St. Eustatius.
  • Call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries from 8:00 a.m. to 8:00 p.m. Eastern Standard Time, Monday through Friday (except U.S. federal holidays).