Message for U.S. Citizens: American Citizen Services Online Appointment System

Message for U.S. Citizens

United States Embassy, Port-au-Prince, Haiti

September 22, 2017

How to Make an Appointment

On Monday, September 25, 2017, the American Citizen Services (ACS) unit will transition to a new appointment system for all routine services: U.S. passport applications, Consular Reports of Birth Abroad (CRBAs), and notarials. Appointments for these services will no longer be accepted by telephone.  To make an appointment, visit our website at  The direct link to schedule an appointment may be found at  All applicants should visit for more information about the required documentation and fee for each service.

U.S. citizens with an emergency matter may appear without an appointment at the United States Embassy in Port-au-Prince, located at Tabarre 41, Boulevard du 15 Octobre, Tabarre.  Our hours are Monday to Friday, 7:00am-3:30pm, except U.S. and Haitian holidays.  For after-hour emergencies involving U.S. citizens in Haiti, please call 509-2229-8000 and ask for the duty officer.

 To reschedule immigrant or nonimmigrant visa appointments, or for any visa-related questions, please call 509-2812-2929, visit, or email

Information on hurricanes and storm preparedness may be found on our “Hurricane Season-Know Before You Go” webpage, and on the “Natural Disasters” page of the Bureau of Consular Affairs website.  Updated information on travel in the Haiti may be obtained from the Department of State by calling 1-888-407-4747 within the United States and Canada, or from overseas, 1-202-501-4444.  These numbers are available from 8:00 am to 8:00 p.m., Eastern Time, Monday through Friday (except U.S. federal holidays).

We strongly recommend that all U.S. citizens traveling to or residing in Haiti enroll in the Department of State’s secure online Smart Traveler Enrollment Program (STEP).  STEP enrollment gives you the latest security updates and makes it easier for the nearest U.S. Embassy to contact you in an emergency.

Travelers are advised to regularly monitor the travel information page of the State Department’s website where you can find the current travel warnings for Haiti, travel alerts, and the Worldwide Caution. Read the Country Specific Information for Haiti. For additional information, refer to “Travelers Checklist” on the State Department’s website.

Visit the U.S. Embassy Port-au-Prince website, or contact the Embassy for up-to-date information on travel restrictions.  You can also call 1-888-407-4747 toll-free from within the United States and Canada, or 1-202-501-4444 from other countries.  These numbers are available from 8:00 a.m. to 8:00 p.m. Eastern Standard Time, Monday through Friday (except U.S. federal holidays).  Follow the Bureau of Consular Affairs on Twitter and Facebook.  For all emergencies involving U.S. citizens, contact the American Citizen Services unit of the U.S. Embassy’s consular section, located at Tabarre 41, Boulevard du 15 Octobre, Tabarre, Port-au-Prince, Haiti; telephone (dialing from the United States) 011-509-2229-8000;