Health Alert – U.S. Embassy Port-Au-Prince

Location:  Haiti

Event:The U.S. Embassy in Port-au-Prince continues to work diligently to assist U.S. citizens in Haiti who wish to return to the United States during this time.

When flights are available, U.S. citizens should work directly with the relevant airline to make reservations and purchase tickets. Passengers do not require boarding letters or other permission from the U.S. Embassy to make reservations or purchase airline tickets. As these flights are operated by commercial airlines, it is solely up to the airline to manage reservations and ticketing. The U.S. Embassy has no role in determining who may purchase a ticket and does not provide boarding letters to individuals who wish to purchase airline tickets.

For U.S. Citizens who wish to enter Haiti: The U.S. Embassy in Haiti has no role in determining whether an individual may travel to or enter Haiti. Questions about Haiti’s entry/exit requirements should be directed to the nearest Haitian Embassy or Consulate, a list of which can be found here:

The U.S. Embassy will alert the U.S. citizen community as quickly as possible through the Smart Traveler Enrollment Program (STEP) about flights that have been authorized by the Haitian Government. U.S. citizens should not rely solely on STEP alerts for information about commercial flights to the United States. Airlines may make seats available for purchase before flight authorization is received from Haitian authorities. In addition, seating capacity on flights may be limited to maintain social distancing, to protect the health of passengers and crew. This may result in flights selling out before or shortly after STEP alerts are sent. Please continue to regularly check flight availability with the airlines directly at and

If you have a reservation that has been cancelled: All questions regarding flight cancellations or other changes to your flight should be directed to the airline.

The U.S. Embassy urges U.S. citizens to enroll in the Smart Traveler Enrollment Program at to receive emergency updates from the Embassy. U.S. citizens in Haiti should also monitor the Embassy website and Twitter feed for up-to-date information.

Actions to Take:


  • U.S. Embassy Port-au-Prince, Haiti Tabarre 41, Route de Tabarre
  • Emergencies: +509-2229-8000
  • Non-emergency inquiries: Website:
  • Contact the State Department’s Bureau of Consular Affairs
  • 1-888-407-4747 toll-free from the United States and Canada
  • 1-202-501-4444 from other countries
  • Haiti Country Information
  • Enroll in the Smart Traveler Enrollment Program (STEP) to receive security updates

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