The Embassy will be closed for routine services on Wednesday, October 5. The U.S. Embassy in Port-au-Prince has ordered all Embassy personnel and their families to shelter in place, until further notice, given the intensity of Hurricane Matthew in Haiti. Most of Haiti is under a Hurricane Warning. All American citizens are strongly advised to shelter in place if they are in a secure location. Please consult the NOAA website to follow the status of Hurricane Matthew. Please refer to prior Embassy notices about staying safe in rain and floods.
The American Citizen Services Section of the Embassy will reschedule all appointments for Wednesday for U.S. Citizens. However, when the Embassy is open, but it is not safe for you to travel to your appointment, please do not attempt to do so. Please do not hesitate to call 509-2229-8000 or 2229-8900 or send us an email at the email@example.com to reschedule your appointment. For Immigrant or nonimmigrant visa cases, please contact the call center at 509-2819-2929 or by email at support-Haiti@ustraveldocs.com.
Additional information on hurricanes and storm preparedness may be found on our “Hurricane Season-Know Before You Go” webpage, and on the “Natural Disasters” page of the Bureau of Consular Affairs website. Updated information on travel inBrooke Haiti may be obtained from the Department of State by calling 1-888-407-4747 within the United States and Canada, or from overseas, 1-202-501-4444. These numbers are available from 8:00 am to 8:00 p.m., Eastern Time, Monday through Friday (except U.S. federal holidays).
We strongly recommend that all U.S. citizens traveling to or residing in Haiti enroll in the Department of State’s secure on-line Smart Traveler Enrollment Program(STEP). STEP enrollment gives you the latest security updates and makes it easier for the nearest U.S. embassy or consulate to contact you in an emergency.
Travelers are advised to regularly monitor the travel information page of the State Department’s website where you can find current Travel Warnings for Haiti, Travel Alerts, and the Worldwide Caution. Read the Country Specific Information for Haiti. For additional information, refer to “A Safe Trip Abroad” on the State Department’s website.
Contact the U.S. embassy or consulate for up-to-date information on travel restrictions. You can also call 1-888-407-4747 toll-free from within the United States and Canada, or 1-202-501-4444 from other countries. These numbers are available from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday (except U.S. federal holidays). Follow the Bureau of Consular Affairs on Twitter and Facebook for travel information at your fingertips.
For any emergencies involving U.S. citizens, please contact the U.S. Citizen Services unit of the U.S. Embassy’s Consular Section, located at Tabarre 41, Boulevard du 15 Octobre, Tabarre, Haiti; telephone 509-2229-8000; after hours emergency telephone 509-2229-8000; ACS unit fax 509-2229-8027; e-mail ; website.
American Citizen Services
Note: If your contact information has changed or you are no longer in Haiti, please update your STEP account as the Embassy cannot do it for you.